2.0
Was not able to get the vehicle I requested. It wasn't aware that I need a major credit cardAvis laissé le 3 juill. 2023
avis de![kayak]()
2.0
Had told us we needed APP whatever and all this stuff before we got there so we ended up not renting from themAvis laissé le 11 avr. 2023
avis de![kayak]()
2.0
The van that I had reserved and paid for 3 months in advance was "not available" when we arrived to pick it up. I specifically needed a large vehicle for college graduation and move out and this affected plans and I had to scramble to make new arrangements which cost twice as much. Will never trust Hertz again.Avis laissé le 24 mai 2022
avis de![kayak]()
4.0
The car was fine. I searched for Knoxville airport pickup and drop off but was given a car at a smaller office in town—the taxi ride cost me $50! I has noticed a street address on the confirmation but thought it was just one of those consolidated rental offices a short shuttle ride from the airport. WRONGAvis laissé le 24 avr. 2022
avis de![cheapflights]()
2.0
We had prepaid the Chevy Malibu and the agent said we had a 7 passenger reserved but if we downgraded to a Ford Edge we would save some money. No refund was issued. When returning the vehicle there was no agent to accent the vehicle and poor instructions on how to return it without an agent.Avis laissé le 7 mars 2022
avis de![cheapflights]()
2.0
Having to pay $310 for a rental for one day is crazy. It never happened.Avis laissé le 17 févr. 2022
avis de![kayak]()
8.0
Great service but vehicle smelled like cigarettes and was dirtyAvis laissé le 24 janv. 2022
avis de![kayak]()
4.0
I picked up the car an hour early and was charged an extra $10 for the privilege. Never mind that I asked if it was okay to pick it up an hour early and nothing was said about being charged for an extra hour - or the fact that I returned it 16 hours early - which was also mentioned at the time of pick-up. It's bad enough that rental car prices are extremely high right now, but to gouge the customers even more is pretty crappy. Nice car and - aside from the price gouging - great customer service.Avis laissé le 29 déc. 2021
avis de![kayak]()
2.0
Customer Service was great, although the car I received was questionable. It was a bare-bones vehicle reeking of smoke and of questionable safety. Well over 50,000 miles on it, numerous stains and only one working window. And to top it off, I was charged twice as much as I would have been for a brand new vehicle at the beginning of the year.Avis laissé le 29 déc. 2021
avis de![kayak]()
10.0
Friendly staffAvis laissé le 29 déc. 2021
avis de![kayak]()
8.0
The car was ok but was not as cleanAvis laissé le 24 déc. 2021
avis de![kayak]()
2.0
My plane was called back to the gate twice, putting me in Knoxville at 1220 am. The agent said that the deal was canceled because it was after midnight. He then tried to rent me a car for over 7 hundred dollars more than the original price. I got a car at Budget later that morning for less than the price of the original lease.Avis laissé le 2 déc. 2021
avis de![kayak]()
